Q: How Can I Become a Member?
A: All you need to do is go to our signup page. Your payment options are: credit card, online checks, or your phone bill (Web 900 solely available with Ibill). You can choose from 3 high quality, completely reliable and secure Billing Companies! Click here now to signup with us! It's fast, easy and reliable!

To keep things simple if problems occur, please remember which billing company you've signed up with. Print out your Transaction Receipt and save it, to avoid confusion and delays in account retrieval.

Q: Am I Safe From Getting My Credit Card Number Hacked / Stolen?
A: Signing up with our site is completely secure. Our billing companies use 128Bit Encryption, so you won't need to worry about hackers.

Q: I Don't Want ANYONE Knowing I Joined a Hentai Site! How Do You Ensure This?
A: There's no way anyone will find out about your membership with us. At Hentaipop, we value your privacy. Your bill only states our descriptor (SMInc.) and the processor you chose to sign up with (Ibill, CCBill, or Paycom).

Q: I Keep Getting Denied Messages When I Try to Signup. What Can I Do?
A: Generally, this problem has to do with the Billing Company. Try using one of our alternative billing companies (all three can be accessed easily by going to our signup page). If that doesn't solve the problem, opt for an online check or credit card payment option with whichever billing company you were having problems using.

Q: How Do I Get To Your Members Area?
A: Our most delicious content is HERE, just browse through our extensive Archives.

Q: I'm Getting an Invalid Password/Username Error. What Do I Do?
A: When you signed up, Hentaipop sent your login details and information to your email account. Check your email.

If you can't find it there, just use your Billing Company's Subscription Retrieval System:
Click here if you're an Ibill Member
Click here if you're a CCBill Member
Click here if you're a Paycom Member

Q: Is It Possible to Run a Search Through Your Archives?
A: Click HERE to run a search.

Q: Whoa Too Much Japanese Stuff! Where Can I See English Comics?
A: Our english manga area has all the comics you need. Click here for English Manga.

Q: Do You Guys Have Uncensored, Hardcore Comics?
A: Of course! All of our english manga is uncensored, as are many of our Japanese titles. For more pink, hot content feel free to also check out our hardcore movies and games. They are sure to satisfy your thirst for hardcore hentai!

Q: Your Video Login Does Not Accept My Account Details!
A: Your username and password will work in our video area once your login has been added to our movie access system. This takes approx 10-15 minutes after you have joined as a member.

Q: Your Movies Won’t Play Properly (Or At All) When I Try to Stream Them!
A: Streaming is the method of playing online media directly off of a website by simply left clicking the video link (which launches a media player capable of streaming the respective video format). Please look at the following list so that you can understand which video formats are capable of streaming and which are not:

The Following Video Formats Will NOT Stream:
i) Divx (.avi)
ii) Xvid (.avi)
iii) Mpeg (.mpeg, .mpg)
iv) Ogg Vorbis (.ogg, .ogm)
v) Matroska (.mkv)

The Following Video Formats WILL Stream:
i) Windows Media 9 (.wmv)
ii) Real Media 10 (.rm)

The Following Players Support Streaming Video:
i) Windows Media Player 10: Download at Microsoft
ii) Real Media Player: Download at Real

For any of the videos that are available in the file types flagged above as unable to stream, you MUST right click the videos and choose "save target as", download them completely to your hardrive and then you can view them.

When streaming video is made available as an alternative to the non streaming video file types above, we will create a new section in our movie area that will clearly indicate the videos it showcases as being "streamable".

We have chosen not to use streaming media initially because there is a deterrent in video quality. Non streamable media is comparable to dvd quality, with little loss in image playback. Streamable media is much faster in terms of accessibility (no need to download the entire video first), but it does suffer from quality loss. Streaming video will be made available as an alternative in due time.

Q: I Try Playing Your Movies and I Keep Getting a "Codec Error", or My Player Doesn't Recognize the Format!
A: Codecs are filters that need to be installed on your system in order to view specific video file types. They are necessary for video (and sometimes audio) playback. The following are a list of video codecs that you can download directly on our website:

i) Divx Codecs: Win2k/XP - Win95/98/Me - Mac OSX - Mac - used for Divx media
ii) Xvid Codec: Download - used for Xvid media
iii) Ogg Vorbis Codec: Download - used for Ogg, Ogm media
iv) FFDShow Filter: Download - must be installed for most media playback to function properly
v) Matroska Pack: Download - used for playing dual audio matroska (.mkv) files

Q: What Media Players Do You Recommend for Video Playback?
A: There are many different video players out there to choose from, and depending on the video type you are trying to view, some are better than others. Here is a short list of media players we recommend:

i) Divx Player: (included free with Divx codec) - only plays Divx video
ii) BSPlayer: Download - great for Divx, Xvid, Mpeg Video
iii) Windows Media Player 10: Download at Microsoft - great for streaming windows media
iv) Media Player Classic: Download - great for Divx, Xvid video with AC3 audio

Q: Do You Recommend Any Other Software that We Should Use With Your Website?
A: Depending on the type of task you are trying to accomplish, here’s a list of other recommended tools we consider important in making your membership experience seamless with us:

i) ACDSee: Download at ACDSystems - excellent for quick browsing of pictures on your harddrive
ii) Daemon Tools: Download - for emulating our hentai game disk images as virtual cds
iii) Winrar: Download at Rarsoft - perfect for decompressing .rar or .zip files
iv) AC3 Filter: Download - necessary for ac3 audio playback
v) Vobsub: Download - for viewing films with separate subtitle files

Q: I Can't See Your Images! What's Wrong?
A: ACDSee is one of the most reliable image viewers available online for our files. If you do not wish to use an image viewer, simply update your Internet Explorer or Netscape Browser.

Q: I Have an Enquiry I Need to Address! How Can I Get In Touch With You?
A: You can always email us for any questions you have. Try our FAQ section first, for quick answers to your enqueries.

Q: What Is the Best Display Configuration To View Your Site?
A: You can solve this problem in a number of ways:
The prescribed resolution for this site is 1024 by 768 or 800 by 600.
Update your Internet Explorer or Netscape browser to the latest version (The older versions won't show the full visual effects as it lacks CSS support.)

Q: How Can I Cancel My Subscription?
A: The Billing Company you signed up with has a simple Cancel System that you can access by:
Clicking here for Ibill.
Clicking here for CCBill.
Clicking here for Paycom.

-- We value your business. Please don't cancel unless you're sure.